Terms and Conditions

We offer four predefined packages: Bronze, Silver, Gold, and Diamond. The prices for these packages, including VAT, are set for the academic year 2023/2024. Occasionally, we may introduce special promotions, deals, or discounts. Please note that these promotions cannot be used in combination with each other or transferred from one package to another.

Assessments:

Assessment and Progress: As part of our online tuition services, Tuition Quest may provide assessments to gauge your academic progress. These assessments are for diagnostic purposes and may help our tutors tailor your tuition.

Privacy: Your assessment results and progress data will be kept confidential, and we will not share this information without your consent.

Cancellation:

Cancellation Policy: Tuition Quest offers a cancellation policy for sessions. If you need to cancel a scheduled session, please notify us at least 48 hours in advance. Failure to do so results in the lesson being charged fully.

Refund Policy: Refunds for cancelled sessions will be granted if 48 hours notice is given. Alternatively, lessons can be rescheduled.

Tailor-Made Packages:

Customised Packages: Tuition Quest offers tailor-made tuition packages to cater to your specific learning needs. Our tutors will work with you to create a personalised learning plan.

Pricing: The pricing of tailor-made packages will vary based on the duration, frequency, and specific services included. Please refer to our website or contact us for more information.

Late Arrival:

Punctuality: We expect students to be punctual for their scheduled sessions. Tutors will wait for a maximum of 5 minutes past the scheduled start time. If you arrive late, the session may continue but will be charged at the full rate.

Offline Support:

Offline Support: Tuition Quest may offer offline support options, such as study materials or offline communication with our tutors. These services are subject to availability and can be discussed on a case-by-case basis.
Offline Materials: Any offline materials or resources provided by Tuition Quest are for educational purposes and must not be used for any unauthorised purposes.
 
Tuition Quest reserves the right to amend the rules and regulations as and when necessary.

By using our website and online tuition services, you acknowledge and agree to these Terms and any future updates.